Terms & Conditions - YourHemp

Terms & Conditions

By using the www.yourhemp.co.uk you agree to all the terms and conditions set out below and these form part of the contract when purchasing through our site.

Contacting Us

If you would like to contact YourHemp Ltd please e-mail shop@yourhemp.co.uk we will endeavour to respond the same day with any query that you might have.

Purchasing from YourHemp

YourHemp only sells its range of products into the UK market at this stage and any purchase attempt from outside of this area will result in a failed order status or non-shipment of goods.

The prices shown are correct at the time of purchase, however if there is a clear pricing mistake YourHemp Ltd has the right to withdraw those items from sale. A contact of sale is only active when you receive the dispatch notification of goods from YourHemp Ltd and we have the right to cancel the order at any stage before that time in line with your consumer rights.

We use third party payment gateways to process your purchase on the www.yourhemp.co.uk website and we do not store your card details through our own platform and all payment information that is processed through our site is done in a secure and encrypted format. YourHemp Ltd will never ring you to ask you for payment information including passwords or 3 digit CVS codes.

Free shipping only applies to the UK and is only active on those order that qualify which are £50 and above. The cost of returning any goods to YourHemp Ltd is the responsibility of you the consumer. We aim to ship all goods the same day if the order is placed before 2pm and the consumer should usually receive these within 3-4 working days.

In the unlikely event that you receive faulty goods you must report this within 14 days of receiving the goods. We will normally ask for proof of those faulty goods and will normally issue a full refund. This does not affect your statutory rights. You have up to 30 days to return an item back to YourHemp Ltd from receipt of the goods if its unused, in its original packaging and is in a saleable condition. YourHemp Ltd has the right to replace any goods that are faulty instead of a refund and this is at the discretion of YourHemp Ltd.

The contents of our website including pictures, designs logos, photographs and text are the copyright trademark or registered trademark of us or our content providers.

All products sold on our website are legal within the UK. We are a member of the Cannabis Trade Association and you can find us listed on their website.

YourHemp Ltd does not take any responsibility for the misuse of our products and you the consumer takes the responsibility in these instances.

 

Cookies

YourHemp Ltd want to create the best possible experience for their consumers and as a result we do this by using cookies.

What are Cookies

A cookie is a small file or letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited the website previously and what your preferences are.

 

How We Use Cookies.

We Use cookies so that functionality like Wishlist’s and Customer Account Information can be stored for a better user experience. We also use retargeting which is advertising across social media channels and Search engines. We also use cookies to help us understand how our customers engage with our website to help improve the customer experience on our website and track sessions which are anonymous to help us do this.

If you want to disable cookies you can do this by opting out within your browsers by going to your settings and locating the privacy sections. Please be aware cookies are there to help improve your experience on our website and we will never use these maliciously or in a spammy way.

Privacy

This privacy policy sets out to give you information about YourHemp Ltd and we collect and process your data. We collect your data through various means which include but may not be limited to creation of a customer account on our website, newsletter sign ups, competitions that we may run from time to time. We do not collect information about children intentionally and this website is only meant for adults.

As part of the GDPR regulations, businesses can opt to have a data controller within the company if they choose to. YourHemp Ltd as an entity is responsible for the use of your data and we aim to comply with all GDPR regulations and any relevant other legislation that may apply to us and you the consumer.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk . We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using shop@yourhemp.co.uk

YourHemp Ltd may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every third party website that you may visit.

We collect a range of data through the www.yourhemp.co.uk website which includes identity information, contact information, transaction data, technical data, usage data and marketing information.

As part of our reporting package we also use Google Analytics which uses cookies to collect aggregated data which includes sessions on our websites, pages visited, conversion rates, demographic information, gender information. This data isn’t considering personal data as its not identifiable. If you wish to purchase from our site there is a minimum amount of personal data that YourHemp Ltd requires to be able to complete the contact between ourselves and the customer which includes, name, address and card details which are processed through a 3rd party payment gateway which is secure and encrypted.

We may use this data for marketing purposes which you have the option to opt into when signing up to our site and also the right to be forgotten within a reasonable period of time or if you request this which you can do by contacting us on shop@yourhemp.co.uk.

We will only use your personal data in cases that the law enables us to. We comply with the GDPR regulations and any other associated laws.